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ornamentology reserve the right to make changes to our site, policies, terms & conditions at any time and may make alterations to the price, content, or nature of this site without notice.

Use of this site excludes downloading or modifications of any aspect of it. You may not reproduce, duplicate any material within this site, without express written consent from ornamentology.

All images and communicated feedback regarding purchased goods may be used at the discretion of ornamentology across all marketing or selling venues.

Any content not owned by ornamentology that appears on this site are the property of their credited owners, who may or may not be affiliated with ornamentology.

You must be 16 years or over to purchase goods on this website.

Customer satisfaction is of upmost importance and if you are not completely happy with your new design, please contact Gail within 7 days of receipt and she shall attempt to resolve your concerns. Gail wants you to be delighted with your new hat, adornment or headpiece!

ornamentology ensure our colour matching is a good representation of the actual colour. However, colours may vary due to screen resolution. This is not classed as faulty or a defect, If you have any questions, please email [email protected]

We all wish for a trouble free transaction and for the most part that is the norm, sometimes in the real world things can go awry, to this end Gail hopes to offer a fair and client friendly resolution, should that be the unfortunate case.

All returns must be in an unworn, unmarked, as new condition and complete with their original tags in place as received.

The item must be returned in its original packaging, with all care taken to protect the item for its return journey. We are entitled to make a deduction from the refund for any diminution in value of the returned goods caused by handling the item beyond what’s necessary to be sure they are what you ordered.

Any refund will be issued to the original card that was used for the purchase within 7 days of receipt of the return once the return has been inspected to ensure all criteria are met. However return postage will not be refunded unless the product was received in a faulty condition. 

The process is very straightforward. I require your hat size and any additional information regarding the colourway, design, style and adorments. Together with any images you feel will help me to get a feel for your request. Then I mock up your hat and send you the images, you check it over and inform me of any changes. I make those changes and resend the images. When you are happy with the design we will sort out delivery. Either next day signed for tracked postal at additional cost of £10 or collection at the next available event we are both attending. Only then will payment be requested by either pay pal,BACS or payment upon collection at the agreed venue.

Please contact Gail with any queries you may have.

[email protected]